Updated October 14, 2026
Request a cancellation or change
Email support@unira.shop as soon as possible with your order number and the cancellation or change you need. Put “Cancellation request” in the subject line to help us identify it. You may also call during our support hours.
Before processing or dispatch
We can cancel or change an order before it is processed or shipped. We will check its status and confirm the outcome by email. Sending a request does not by itself confirm cancellation; orders may already be in fulfilment when we receive your message.
If your order has already shipped
If dispatch cannot be stopped, our free-return policy still applies. Request a return within 30 days of delivery. All products are eligible in any condition, including sale items. We will email a prepaid label and instructions; return the parcel to the address printed on that label. See our Returns and Refunds Policy.
Cancellation refunds
When we confirm cancellation of an unshipped order, we refund the amount paid for the cancelled items, including applicable tax, to the original payment method and send confirmation. Your bank or payment provider controls when the credit appears in your account. Contact us if you need the refund reference or an update.
If Unira cannot fulfil an order
If an item becomes unavailable or a material order error prevents fulfilment, we will contact you and offer cancellation and a refund. We will not replace it with an unrelated item without your agreement. If dispatch is delayed beyond the stated handling period, we will explain the updated estimate and your cancellation option.
Contact Unira
Email support@unira.shop or call +1 304-745-7425.
Business, warehouse and return address:
Unira
5949 Camp Rd
Hamburg, New York 14075
United States
Support hours: Monday–Friday, 10:00 AM–6:00 PM Eastern Time. Closed Saturday and Sunday. We aim to reply within 1–2 business days.