Where do you deliver from and to?
We ship from our warehouse in Hamburg, New York, to customers within the United States only. International delivery is not offered.
How much does shipping cost?
Shipping is free for every US order, with no minimum spend. Applicable tax and your final total are displayed before payment.
When will my order arrive?
Handling takes 1–3 business days after payment confirmation. Transit takes an estimated 4–7 business days after dispatch, giving an estimated total of 5–10 business days. Business days are Monday–Friday, excluding public holidays. See our Shipping Policy.
How can I track an order or report a delivery issue?
Use the tracking link in your shipping email when available. If there is no tracking update, your parcel is late, damaged or missing, email support@unira.shop with your order number. We will investigate with the carrier and help with the shipping claim.
Can I change or cancel an order?
Contact us promptly before the order is processed or shipped. We will check whether it can still be changed or stopped. If it has already shipped, you can use the free-return process. See our Cancellation Policy.
What can I return?
All products in any condition, including opened, used, damaged, defective, incorrect and sale items. Request your return within 30 days of delivery. Original packaging is not required.
How do I get a return label?
Email support@unira.shop with your order number and the items you want to return. We email a free prepaid label and instructions. Send your parcel to the address printed on that label. Our return address is the same as our business and warehouse address: 5949 Camp Rd, Hamburg, New York 14075, United States.
Are there return or restocking fees?
No. Return shipping is free, including for change-of-mind returns. There are no restocking or handling fees.
When will I receive my refund?
We issue a full refund for the returned products to the original payment method within 7 calendar days after receipt of the return. Your provider may take up to 7 additional business days to post the funds. See our Returns and Refunds Policy.
Which payments and currency are supported?
Prices and checkout totals are in US dollars. The payment methods available for your order are displayed at checkout. See our Payment Policy.
How do I choose the correct product or variant?
Read the description, model-specific questions and specifications on the product page, then choose the listed colour, size or plug option. Only options available in the selector can be ordered. Email the product link to our team if you need clarification before buying.
When can I contact support?
Our team works Monday–Friday, 10:00 AM–6:00 PM Eastern Time and aims to reply within 1–2 business days. Automated chat replies may be available outside these hours. Visit Contact Us.