Contact Us

Our team can help with product questions, orders, delivery, cancellations, returns and refunds.

Contact Unira

Email support@unira.shop or call +1 304-745-7425.

Business, warehouse and return address:
Unira
5949 Camp Rd
Hamburg, New York 14075
United States

Support hours: Monday–Friday, 10:00 AM–6:00 PM Eastern Time. Closed Saturday and Sunday. We aim to reply within 1–2 business days.

Help with an existing order

Include your order number and the email address used at checkout so we can find your order. Describe the issue and the item concerned. Please do not send passwords or full payment-card details.

Request a return

Email support@unira.shop within 30 days of delivery. Returns are free for all products in any condition, including sale items. We email the prepaid label and instructions; send the parcel to the address printed on the issued label. Read our Returns and Refunds Policy for refund timing.

Delivery or shipping claims

If your order is delayed, damaged, incorrect or missing, contact us with the order number. We will investigate with the carrier and help resolve the issue. See our Shipping Policy.

Store chat and contact form

Use the chat button or the form below for general enquiries. Automated chat answers may be available outside support hours; staff replies follow the support hours and response time above. For a return request, email support directly so we can issue your label.